customer service

Returns and Refunds Policy

1. No Returns for Custom Products

• All prints are custom-made, so returns are not accepted.

• According to Article L. 221-28 of the French Consumer Code, custom-made products are not eligible for the standard 14-day withdrawal period.

2. Damaged or Defective Products

If your print arrives damaged, follow these steps:

• Report the issue within 24 hours of delivery.

• Send photos of the damage and packaging via email.

• Once verified, we will replace the item at no additional cost.

 

3. Wrong or Missing Orders

• If you receive the wrong print or an incomplete order, contact us within 2 days.

• We will correct the mistake and send a replacement.

4. Refunds

• Refunds are only provided if a replacement is not possible.

• Refunds are processed within 15 business days to the original payment method.

For assistance, contact info@shootmetender.com